ClueTrust Help Center
Most ClueTrust products are either out of support (Cartographica
and CartoMobile) or are best-effort support (LoadMyTracks). This
archive preserves the knowledge base articles from our previous
support system.
Cartographica
- Adding a Logo to a map
- Adding Custom Line Styles
- Adding Layers with Attributes
- Assigning attributes from enclosing polygons to points
- Auto-completion of existing geometries when digitizing data
- Automating Bulk Changes to Feature Attributes
- Avoiding Illustrator Import error "offending operator: d"
- Bing services retired
- Can Bing Maps be used in printed material?
- Can Cartographica output on large format printers?
- Can I use Cartographica on more than one computer?
- Cartographica can't be opened
- Cartographica can't be opened because it is from an unidentified developer
- Cartographica Subscriptions
- Clicking on Renew results in "You cannot prolong the subscription at this time" message
- Color coding raster images
- Complex column formulas (discontinuities, if statements, etc)
- Convert Closed Line Segment into Polygon
- Creating a smooth color ramp across a range of values
- Creating gradients for raster layers
- Creating Negative Buffers
- Does Cartographica handle projections or reprojecting?
- Does Cartographica have any keyboard shortcuts?
- Does Cartographica support ESRI Geodatabases?
- Does Cartographica support Unicode and non-US character sets?
- Grids and Graticules
- Highlighting an area
- How are projections handled for WMS requests?
- How can I add custom point images/icons?
- How can I renew my Cartographica maintenance?
- How can the color background be changed?
- How do I add a new WMS Server in Cartographica?
- How do I add a unique ID to each feature in a layer?
- How do I add more space around my Map in a Map Layout
- How do I add new columns of data to a layer?
- How do I add Patterns to the Pattern List?
- How do I add Reference Systems (CRS) to Cartographica?
- How do I change auto-generated labels in a legend?
- How do I change my payment information?
- How do I convert a polygon layer to a point layer?
- How do I create a multi-line label?
- How do I create new Points, Lines or Polygons?
- How do I create points with X and Y coordinates?
- How do I distribute colors across a range of values
- How do I export table data to another program?
- How do I export X and Y coordinates with my table data?
- How do I find my license key?
- How do I generalize/simplify vector data?
- How do I geocode addresses using Bing?
- How do I geocode with older TIGER/LINE files?
- How do I geocode with TIGER/Shape files?
- How do I georeference raster maps in Cartographica?
- How do I georeference Vector Data with Cartographica?
- How do I get back to the same location and size?
- How do I get coordinate columns to change with my points
- How do I get my scale to show in meters (or feet) instead of degrees?
- How do I get rid of the "Non-Matching" style in my legend?
- How do I get Unicode data to correctly import over ODBC?
- How do I import a TIFF (.TIF) file?
- How do I import data from a Microsoft Access file?
- How do I import data from a text file?
- How do I locate my Map Configuration File
- How do I make sure a map set contains all constituent data?
- How do I save a Map layout as an image?
- How do I stop automatic payments for maintenance?
- How do I view point coordinates in Cartographica?
- How do I zoom a Map in a Map Layout?
- How do Map Projections and Layer Projections relate
- How does Cartographica determine the type of imported table columns?
- How does Include in Map Extent work?
- I requested a key and haven't received it
- Image Viewer paths to pictures in Cartographica
- Importing older ESRI File Geodatabases
- Importing OS (Ordnance Survey) raster data into Cartographica
- Importing WMF/EMF icons into Cartographica
- Invalid Key errors using Bing Maps and Geocoding
- Labeling Contour Layers: On-Page
- Landscape Formatting for Map Layouts
- Magic Number mismatch reported while importing shapefile
- Measuring polygon areas in Cartographica
- My data is georeferenced, why isn't it showing up in the right place?
- My device only takes a limited number of points in uploaded tracks. What can I do?
- Problems with ZIP files
- Purchased Key Status
- Scale bars in Illustrator Export
- Selecting and Deselecting features
- Sorting Layers Alphabetically in the Layer Stack
- Using ArcGIS Server or Google Map-style map sources as Live Maps
- Using WFS Filters in Cartographica 1.4
- What portions of ESRI Shape Files are imported?
- When merging layers, why do I get duplicate columns?
- Where can I find a list of my subscriptions?
- Why are my raster files upside-down?
- Why are the wrong characters displayed from the shapefile I just imported?
- Why do I get only 3 records when importing from my database?
- Why is my data obscured when creating a new feature?
- Why is there no data with the shapes in my shapefile?
LoadMyTracks
- Can Cartographica use KMZ files?
- Can I use my Heart Rate Monitor without GPS Coverage?
- Controlling KML Name and Description values
- Garmin FIT devices not supported with current LoadMyTracks
- How can I use a GPS with Cartographica that isn't natively supported?
- How do I create KMZ files from Cartographica?
- How do I get my Garmin Foretrex 201 to work?
- How do I get my Garmin GPS to work?
- How do I get my GlobalSat DG-100 to work?
- How do I make a KMZ File?
- How do I make my GlobalSat GH-615M or GH-625 work?
- How do I send more than one GPX file at a time to my GPS?
- How do I send points from a Cartographica document to my GPS?
- Magellan Triton won't connect
- Translating NMEA files with LoadMyTracks
- Trouble with the Serial devices (such as DG-100, Garmin, etc)
- What additional information do you put in the KML and GPX files?
- What's the difference between GPX and KML formats?
- Why do my tracks disappear when I zoom in on them in Google Earth?
CartoMobile
- CartoMobile 1.4.3 Release Notes
- Copying Photo folders back to CartoMobile
- Downloading and Emailing CartoMobile configurations
- How do I export a vector layer from Cartographica for use in CartoMobile?
- Is Satellite imagery available for use with CartoMobile?
- Moving point in CartoMobile
- Using Custom Online Tile Services in CartoMobile
- What base maps are available for CartoMobile?
- What Projection is the default for data created by CartoMobile?
- Why doesn't CartoMobile ask for Bluetooth permissions when talking to my external GPS
Compatibility
- Apple Silicon Macs and ClueTrust products
- Can I use CartoMobile on more than 1 iOS device?
- El Capitan (10.11) compatibility with ClueTrust products
- iOS 10 Compatibility for ClueTrust products
- iOS 11 compatibility with ClueTrust products
- iOS 12 Compatibility with ClueTrust Products
- iOS 13 and CartoMobile Compatibility
- iOS 15 and CartoMobile Compatibility
- iOS 16 and CartoMobile Compatibility
- iOS 8 Compatibility for ClueTrust products
- iOS 9 Compatibility for ClueTrust Products
- Lion compatibility with ClueTrust products
- macOS 11 (Big Sur) and Cartographica Compatibility
- macOS 11 (Big Sur) and LoadMyTracks
- macOS 12 (Monterey) and Cartographica Compatibility
- macOS 12 (Monterey) and LoadMyTracks Compatibility
- macOS 13 (Ventura) and LoadMyTracks compatiblity
- macOS 14 (Sonoma) and Cartographica Compatibility
- macOS 14 (Sonoma) and LoadMyTracks
- macOS Catalina (10.15) and Cartographica Compatibility
- macOS High Sierra (10.13) compatibility with ClueTrust products
- macOS Mojave (10.14) Compatibility with ClueTrust Products
- macOS Sierra (10.12) compatibility with ClueTrust products
- Mavericks (10.9) compatibility for ClueTrust Products
- Mountain Lion Compatibility with ClueTrust products
- Older Garmin Devices and macOS 10.13+
- OS X Lion and Serial devices
- Yosemite (10.10) compatibility with ClueTrust products